Returns

Last Updated: 29.06.2026

At PrimeStrains, we want you to be confident in every order. Because we sell cannabis seeds, our returns policy reflects both standard consumer protection practices and the practical/legal realities of shipping seed products — please read the eligibility criteria carefully before requesting a return.

1. Return Window

You have 30 calendar days from the date of delivery to request a return. After 30 days, we are unable to offer a refund, replacement, or exchange.

2. Eligibility for Returns

To qualify for a return, all of the following must be true:

• The seed packaging is unopened, unbroken, and sealed exactly as received. Because seeds are a biological, single-use product, we cannot accept or resell any package once its seal has been broken, for both quality-assurance and legal reasons.
• The item is in its original packaging, including any brand/breeder packaging, labels, and inserts.
• You provide proof of purchase (order number, receipt, or confirmation email).
• The order was not marked as a final sale, clearance, or promotional bundle item (these are non-returnable — check your order confirmation if unsure).

We cannot accept returns on opened, damaged-by-customer, or germinated seed packaging under any circumstances.

If your package arrived already opened, damaged, or tampered with in transit, this is treated as a damaged shipment claim, not a standard return — see Section 5 below, and contact us within 48 hours of delivery with photos.

3. How to Start a Return

1. Email info@primestrains.com with your order number, the item(s) you'd like to return, and the reason for return.
2. We'll confirm your eligibility and, if approved, provide you with a Return Merchandise Authorization (RMA) number and the correct return address for your order.
3. Pack the unopened item securely in its original packaging and include your RMA number and proof of purchase inside the parcel.

Please do not send a return before receiving RMA confirmation from us — unauthorized returns may be delayed or refused.

4. Refunds

• Once we receive your returned item, we will inspect it to confirm it meets the eligibility criteria in Section 2.
• We'll email you to confirm whether your refund has been approved or rejected, typically within 2–3 business days of receipt.
• Approved refunds are processed to your original payment method within 2–4 business days of approval. Bank transfers, cryptocurrency payments, and other alternative payment methods may take longer depending on the processor or network — we'll advise you of the expected timeframe if applicable.
• Original shipping charges are non-refundable, except in cases of confirmed damaged or defective shipments (Section 5).

5. Damaged or Defective Items

If your seeds arrive damaged, defective, or if your order is incorrect, contact us at info@primestrains.com within 48 hours of delivery with:

• Your order number
• Photos of the damaged/defective item and its packaging

We will offer, at our discretion, a free replacement or a full refund, including original shipping costs, for verified damaged or defective shipments. Defective-item claims do not require the item to be unopened, since the defect may only be visible once the seal is broken — photo evidence is required instead.

6. Exchanges

We only offer exchanges for items that are defective, damaged, or incorrectly shipped (see Section 5). We do not offer exchanges for change-of-mind or incorrect personal selection — please review strain details carefully before ordering.

7. Return Shipping Costs

• Customers are responsible for return shipping costs on standard returns (Section 2). These costs are non-refundable.
• If a refund is issued on a standard return, return shipping costs are not deducted from the refund since they were paid separately by the customer.
• For verified damaged/defective claims (Section 5), we will cover reasonable return shipping costs or arrange a prepaid label where available.
• For returns valued over £50 / €60, we strongly recommend using a trackable, insured shipping service. We cannot issue a refund for items lost or damaged in transit back to us if there is no proof of delivery.

8. Return Address

Once your return is authorized, we will confirm the correct return address for your specific order region. Do not ship items back without this confirmation, as addresses vary depending on your order's fulfillment location and shipping origin.

If you have not received RMA confirmation with a return address within 2 business days of your request, please contact info@primestrains.com.

9. Gifts

If your order was marked as a gift at checkout and shipped directly to you, approved returns will be issued as store credit for the value of the returned item rather than a refund to a payment method. Store credit will be emailed to the gift recipient once the return is received and approved.

10. International Orders & Customs

For international orders, please note:

• Return shipments may be subject to customs inspection depending on destination and origin country regulations.
• Customers are responsible for ensuring return shipments comply with their local export regulations regarding seed products.
• We are not responsible for return parcels seized, delayed, or destroyed by customs authorities.

11. Contact

For any questions about returns, refunds, or damaged shipments, contact us at info@primestrains.com. We aim to respond within 1–2 business days.