Delivery Information

Last Updated: 29.06.2026

At PrimeStrains, every order is packed discreetly and securely. Outer packaging carries no branding, logos, or labelling that would indicate the contents are cannabis seeds, protecting your privacy throughout transit.

Estimated Delivery Times

• UK Retail: 24 hours
• UK Wholesale / Bulk: 24 hours
• EU (shipped from UK): 5–8 business days
• EU Wholesale / Bulk: 24–72 hours
• Americas, Australia, Japan, South & East Asia: 7–15 business days

These are estimates based on typical carrier performance, not guarantees. International shipments, in particular, can occasionally be delayed by customs processing beyond our control — see our Reshipment Policy below.

All UK deliveries are sent via Royal Mail Special Delivery, which includes full tracking and requires a signature on receipt.

Order Dispatch Schedule

UK Customers

• Orders are dispatched the next business day (Monday–Friday) once payment is confirmed.
• Payments confirmed before 12:00 noon, Monday–Thursday ship same-day for next-day delivery.
• Orders paid after 12:00 noon on Friday, or over the weekend, ship the following Monday.

EU & International Customers

• Orders are shipped same-day when payment is confirmed before 12:00 noon (UK time), Monday–Friday.
• Payments confirmed after 12:00 noon ship the following business day.
• Orders placed over the weekend or on public holidays are processed on the next business day.

Dispatch times may occasionally be extended around UK and Spanish public holidays — any delays will be noted on the Site.

Tracking Your Order

Where a tracked shipping service is used, you will receive a tracking number by email once your order is dispatched. For discreet or untracked international shipping options, dispatch confirmation will still be sent by email, though real-time tracking may not be available depending on destination and carrier.

Delivery Address Accuracy

Please double-check your shipping address before completing checkout. We are not responsible for orders delayed, misdelivered, or lost due to an incorrect or incomplete address provided at checkout. If you notice an error shortly after placing your order, contact us immediately at info@primestrains.com — we can only amend the address if the order has not yet been dispatched.

Customs & International Shipping

For orders shipped outside the UK, parcels may be subject to inspection by customs authorities in the destination country. You are responsible for confirming that the import of cannabis seeds is lawful in your country before placing an order. We are not liable for parcels delayed, seized, or destroyed by customs authorities, and no refund is issued in such cases where the order was lawfully dispatched from our end.

Delayed or Missing Parcels

Postal delays occasionally happen, particularly for international shipments. If your order has not arrived within the estimated delivery window:

1. Please wait until 28 days have passed from the shipping date before requesting a reshipment, in line with our Returns & Refunds Policy and Terms of Service.
2. Contact us at info@primestrains.com with your order number, and we'll investigate with the carrier and arrange a reshipment or resolution where appropriate.

Damaged Deliveries

If your order arrives damaged, please contact us as soon as possible after delivery, and within 48 hours where practical, with:

• Proof of purchase (order confirmation or receipt)
• A photo of the damaged item(s) and outer packaging, taken on the day of delivery

We'll review your claim promptly and offer a replacement or refund in line with our Returns & Refunds Policy.

Contact

For any questions about delivery, tracking, or a delayed order, contact us at info@primestrains.com.